The AD Leaf Helpdesk Support Ticket System

To optimize the management of support requests and enhance our service efficiency, we have enhanced our Helpdesk Support Ticket System. Please review the following essential details:

Ticket Processing: Every support request is triaged based on its level of urgency, scheduled in our development queue, and assigned a unique ticket number. This number can be used to track the progress and responses online. For your reference, we provide complete archives and history of all your support requests through your Basecamp project here. A valid email address is required to submit a ticket.

Helpdesk Availability:
The Helpdesk is available exclusively for:
Any urgent or emergency website functionality requests.
Any urgent or emergency work product requests outside of the current contracted service.

Helpdesk Restrictions:
The Helpdesk is not intended for:
Any current account, billing, or marketing client project-related questions.

Alternative Contact Information:
For all account, billing, or contract-related questions, please send an email to our Support Team at support@theadleaf.com, and a representative will follow up with you.
For all marketing client project-related questions, please post a message in your Basecamp project for your marketing team to address.

Invoicing Notice:
Be advised that any Helpdesk requests may be subject to additional fees if they are determined to be outside of the current scope of work. You'll be invoiced & billed per The AD Leaf's rate card for said requested services.